At Reebok Store, we are committed to delivering premium footwear that meets the demands of professionals and outdoor enthusiasts alike. Just as our Tactical Boots, Work Shoes, and Military Boots are engineered for durability and performance, our shipping and returns processes are designed to be reliable and customer-focused.
Shipping Information
We ship globally (excluding some remote areas and parts of Asia) to ensure our customers can access the footwear they need, wherever they are.
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time |
|---|---|---|
| Standard Shipping (DHL or FedEx) | $12.95 | 10-15 business days after dispatch |
| Free Shipping (EMS) – Orders over $50 | Free | 15-25 business days after dispatch |
Returns & Exchanges Policy
We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward 15-day return and exchange policy from the date you receive your order.
Return & Exchange Conditions
| Condition | Requirements |
|---|---|
| Time Frame | 15 days from the delivery date |
| Product Condition | Unworn, in original packaging with all tags attached |
| Proof of Purchase | Original order confirmation or invoice required |
| Return Shipping | Customer is responsible for return shipping costs |
Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned or exchanged:
- Met Guard Shoes (due to specialized safety components)
- Overshoes (considered personal protective equipment)
- Any footwear showing signs of wear or damage
- Customized or personalized items
Step-by-Step Return Process
Step 1: Initiate Your Return
Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
Subject: Return/Exchange Request – Order #[Your Order Number] Email to: [email protected]
Body:
Dear Reebok Store Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Order Date: [Date of Purchase] Product(s) to Return: [Product Name, Size, Quantity] Reason for Return: [Size Issue, Defect, Wrong Item, etc.] Preferred Resolution: [Refund / Exchange for (specific product)] Contact Phone: [Your Phone Number] Thank you for your assistance.
Sincerely,
[Your Full Name]
Step 2: Wait for Authorization
Our team will review your request within 1-2 business days and email you a Return Authorization Number and shipping instructions.
Step 3: Ship Your Return
Package the item securely in its original packaging with all tags attached. Include a copy of your order confirmation and ship to:
485 Tree Top Lane
Philadelphia, US 19108
Step 4: Processing & Refund
Once we receive and inspect your return (typically 3-5 business days after arrival):
- Refund Timeframe: 5-7 business days after return approval
- Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
Exchange Process
Exchanges follow the same process as returns. Once we receive your return, we’ll ship the replacement item using your preferred shipping method. Additional shipping charges may apply for expedited delivery.
Defective or Incorrect Items
If you receive a defective item or wrong product, contact us immediately at [email protected]. We’ll cover return shipping costs and expedite your replacement.
International Returns
While we ship globally (excluding some remote areas and parts of Asia), international customers are responsible for return shipping costs and any applicable customs duties. Refunds will be processed in USD.
Contact Information
For returns-related questions or assistance:
Address: 485 Tree Top Lane, Philadelphia, US 19108
Response Time: 1-2 business days
At Reebok Store, your satisfaction is as important to us as the quality of our Military Boots, Work Boots, and Safety Toe Shoes. We’re committed to making your returns experience as reliable as our footwear.