Welcome to the Reebok Store FAQ page! We’re dedicated to equipping you with high-performance footwear for work, adventure, and duty. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, don’t hesitate to contact our customer service team.
Product Questions
What types of footwear do you offer?
We specialize in durable, performance-driven footwear for various needs. Our menu includes:
- Backpacking Boots
- Hiking Boots
- Hunting Boots
- Met Guard Shoes
- Military Boots
- Overshoes
- Safety Toe Shoes
- Soft Toe Shoes
- Tactical Boots
- Work Boots
- Work Shoes
Are your shoes suitable for outdoor and work environments?
Absolutely! Our footwear, including brands like Reebok, Skechers, Danner, and Carhartt, is built for durability and performance. Whether you’re on a worksite, hiking trail, or tactical mission, our shoes offer protection, comfort, and all-terrain support.
Do you have safety features like steel toes?
Yes, we offer Safety Toe Shoes and Met Guard Shoes for added protection in hazardous environments. These are ideal for industrial or construction work where foot safety is a priority.
Shipping and Delivery
Where do you ship to?
We ship globally, excluding some remote areas and parts of Asia. Our goal is to get your gear to you no matter where your journey takes you.
How long does shipping take?
Orders are processed within 1-2 business days before shipping. Then, delivery times vary by option:
- Standard Shipping ($12.95): Delivered within 10-15 days after shipping via DHL or FedEx. Perfect for urgent needs like work boots or tactical gear.
- Free Shipping (orders over $50): Delivered within 15-25 days after shipping via EMS. Great for stocking up on multiple pairs economically.
Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your package every step of the way, whether it’s tactical boots or hiking gear.
Is there free shipping?
We offer free shipping via EMS for orders over $50. It’s a cost-effective way to get your military boots, work shoes, or backpacking gear without extra charges.
Returns and Exchanges
What is your return policy?
You can return items within 15 days of receipt. Please ensure products are in original condition. For details or to initiate a return, email us at [email protected]. We’re here to help make your experience smooth.
What if my footwear arrives damaged or defective?
We strive for quality, but if there’s an issue, contact us immediately at [email protected]. We’ll work to resolve it quickly, ensuring you get gear that’s ready for action.
Payment and Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. Our secure payment system ensures your transactions are safe and reliable.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account might make future orders faster and allow you to track your history easily.
Is my payment information secure?
Yes, we use trusted payment gateways to protect your data. Your security is as important to us as the durability of our footwear.
General Inquiries
How can I contact customer service?
For any questions, reach out to us at [email protected]. We’re based in Philadelphia, US, and are committed to helping you get your gear when you need it.
What is your company’s address?
Reebok Store is located at 485 Tree Top Lane, Philadelphia, US 19108. Though we focus on online sales, you can always connect with us digitally.
Do you have seasonal discounts or promotions?
We occasionally run promotions, especially during peak seasons. Keep an eye on our website or sign up for updates to stay informed on deals for work boots, tactical gear, and more.
Thank you for choosing Reebok Store – where we equip your journey, one step at a time. If you have more questions, email us anytime!